Privacy Policy – pokers.cash Online Casino Pakistan

1. Introduction

This Privacy Policy describes how pokers.cash ("we", "us", "the Platform") collects, processes, stores and protects the personal information of every player who registers an account, visits the website or interacts with any feature of the pokers.cash Platform. The Policy applies to the website at pokers.cash and all associated mobile, tablet and desktop interfaces.

pokers.cash is operated as a platform focused on the Pakistani market. We understand that Pakistani users are increasingly aware of their digital rights and have genuine concerns about how their data is handled online. This Policy has been written to be as specific and honest as possible — we describe only what we actually do, and we flag clearly where your choices can affect how your data is used.

By registering an account or using any part of the pokers.cash Platform, you confirm that you have read this Privacy Policy and that you consent to the collection and use of your personal data as described here. If you do not agree with any part of this Policy, please do not use the Platform.

This Policy may be updated from time to time. The "Last Updated" date at the top of this page reflects when the most recent revision was made. Material changes will be communicated to registered players via their registered email address before taking effect.

2. Data We Collect

pokers.cash collects personal data only to the extent necessary for the purposes described in Section 3. The categories of data we collect, and the typical sources, are as follows:

2.1 Registration Data

When you create an account on pokers, you provide us with information directly. This includes your full name, date of birth, Pakistani mobile number, email address and the payment method details used for your first deposit. This data is required to create and maintain your account.

2.2 Identity Verification (KYC) Data

As part of our Know Your Customer obligations under responsible gaming and anti-fraud frameworks, we may request documentary evidence of identity. This typically includes a copy of your National Identity Card (CNIC) and may include a selfie photo for liveness verification. This data is stored securely and used only for verification purposes.

2.3 Financial Transaction Data

We maintain records of all deposits, withdrawals and gameplay transactions on your pokers.cash account. This includes the amounts, timestamps, payment method references and transaction statuses. We do not store full card numbers or complete mobile wallet PINs — payment processing is handled by our certified payment partners and only tokenised references are retained on our side.

2.4 Gameplay and Betting Data

Records of all bets placed, games played, outcomes, session durations, and account activity are stored as part of normal platform operation. This data is used for account management, dispute resolution, fair play monitoring and responsible gaming analysis.

2.5 Technical and Device Data

When you access pokers.cash, our servers automatically collect certain technical data. This includes your IP address, browser type and version, operating system, device type, screen resolution, referring URL, pages visited, and session timestamps. This data is collected via standard web server logs and analytics tools.

2.6 Communications Data

If you contact our support team — by email, live chat or WhatsApp (for VIP members) — the content of those communications is retained. This helps us maintain a full history of your account interactions for quality assurance and dispute resolution purposes.

3. How We Use Your Data

pokers.cash uses the personal data described above strictly for the following purposes. We do not use your data for any purpose not listed here without obtaining your separate consent:

• Account creation and management: Creating your PKR wallet, maintaining your account profile, processing your login sessions and enabling all Platform features you have access to.
• Payment processing: Facilitating deposits and withdrawals via your selected payment method (Easypaisa, JazzCash, NayaPay, SadaPay, IBFT or Visa/Mastercard). Transaction records are maintained for your account history and for regulatory compliance.
• Identity verification: Confirming that you meet the age requirement (18+) and that your identity matches the payment method on file, as required under responsible gaming standards.
• Fraud prevention and security: Detecting and preventing unauthorised account access, duplicate accounts, bonus abuse, and other fraudulent activity. IP addresses and device data play a key role in this analysis.
• Responsible gaming: Monitoring gameplay data to identify patterns consistent with problem gambling and, where appropriate, triggering responsible gaming interventions or reviews.
• Customer support: Responding to queries and resolving disputes using your account and communications history.
• Platform improvement: Aggregated and anonymised analytics data is used to understand how Pakistani players use the Platform and to guide product development decisions.
• Marketing communications: With your consent, sending you information about promotions, bonuses and new game releases on pokers. You can opt out of marketing communications at any time from your account notification settings.

4. Legal Basis for Processing

pokers.cash processes personal data on one or more of the following legal bases depending on the specific type of processing involved:

1. Contractual necessity: Most of the processing we carry out — account management, payment processing, game delivery — is necessary to perform the contract you entered into when you accepted our Terms and Conditions. Without this processing, we cannot provide the Platform services to you.
2. Legal obligation: Certain processing activities are required by applicable law or regulatory obligation, including KYC identity verification, transaction record-keeping and the responsible gaming monitoring requirements applicable to gaming platforms.
3. Legitimate interests: We process technical and device data, and conduct fraud detection and security monitoring, on the basis of our legitimate interest in maintaining a secure, fair and stable platform for all players.
4. Consent: Where we send marketing communications or use non-essential cookies, we do so on the basis of your consent. You can withdraw consent for these activities at any time without affecting your account or access to the Platform.

5. Data Sharing and Third Parties

pokers.cash does not share your personal data with third parties except in the circumstances described below. In every case, third parties who receive your data are required to handle it in accordance with applicable data protection standards and our contractual requirements.

5.1 Payment Processors

To facilitate deposits and withdrawals, we share the necessary transaction data with our payment processing partners — which include the operators of Easypaisa, JazzCash, NayaPay, SadaPay, IBFT networks and the Visa/Mastercard processing infrastructure. These partners are bound by their own regulatory obligations and process data strictly for the purpose of completing your transaction.

5.2 Identity Verification Partners

Where KYC verification requires document analysis beyond our internal capability, we may use a third-party identity verification service. These partners receive only the specific documents required for verification and are contractually prohibited from using the data for any other purpose.

5.3 Platform Technology Providers

The games on pokers.cash are provided by licensed game studios. These providers may receive anonymised session and technical data necessary to deliver the game experience. They do not receive your identity data or financial transaction details.

5.4 Analytics Providers

We use aggregated, anonymised analytics data to understand Platform usage. Where analytics tools process any data that could theoretically be linked to an individual (such as an IP address), we ensure appropriate data processing agreements are in place and that data is not used to identify individual players.

5.5 Legal Disclosure

pokers.cash may disclose personal data to law enforcement or regulatory authorities where required to do so by applicable law, court order or regulatory directive. In such cases, we disclose only the minimum data required to satisfy the legal obligation.

6. Data Retention

pokers.cash retains personal data only for as long as it is needed for the purpose for which it was collected, or as required by applicable legal or regulatory obligations. The following retention periods apply:

After the applicable retention period, data is securely deleted or fully anonymised so that it can no longer be linked to any individual player.

7. How We Protect Your Data

pokers.cash applies industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration or disclosure. Specific measures include:

• Encryption in transit: All data transferred between your device and pokers.cash is encrypted using TLS 1.2 or higher. The presence of HTTPS in your browser address bar confirms this encryption is active.
• Encryption at rest: Sensitive personal data stored on our servers — including identity documents and financial information — is encrypted at rest using AES-256 encryption.
• Access controls: Access to personal data within pokers.cash systems is restricted to staff who require it for their specific job function, and is governed by role-based access controls and comprehensive audit logging.
• Two-factor authentication: We offer 2FA for all player accounts as an optional security enhancement. We strongly recommend activating this feature in your account security settings.
• Penetration testing: Our Platform infrastructure undergoes regular security testing by independent security professionals to identify and remediate vulnerabilities before they can be exploited.
• Incident response: In the event of a data breach that affects player personal data, pokers.cash has incident response procedures in place to contain the breach, assess the impact and notify affected players within the timeframes required by applicable data protection obligations.

8. Cookies and Tracking Technologies

pokers.cash uses cookies and similar tracking technologies on its website. Cookies are small text files stored on your device by your browser. They help the Platform function correctly, remember your preferences and, in some cases, collect analytics data about how pages are used.

You can manage cookie settings through your browser preferences at any time. Disabling essential cookies will impair Platform functionality. Disabling analytics cookies will not affect your ability to use any feature of pokers.cash.

9. Your Data Rights

Every registered player on pokers.cash has the following rights in relation to their personal data. You can exercise any of these rights by contacting us at privacy@pokers.cash. We will respond to all rights requests within 30 days of receiving them.

To exercise any of these rights, email privacy@pokers.cash from your registered email address. Include your full name and registered mobile number to help us locate your account. We do not charge a fee for rights requests unless they are manifestly repetitive or unfounded.

10. Children's Privacy

pokers.cash is strictly a platform for adults aged 18 years and above. We do not knowingly collect personal data from individuals under 18. The Platform includes age verification steps during registration precisely to prevent minors from accessing any feature of pokers.

If we become aware that a minor has registered an account — through our own monitoring, a third-party report or a parental notification — we will immediately close the account, void all bets placed and return any real-money deposits to the originating payment method. All data collected during the minor's use of the Platform will be permanently deleted.

11. Changes to This Privacy Policy

pokers.cash may update this Privacy Policy from time to time to reflect changes in our data practices, changes in the law or changes to the Platform's features. The "Last Updated" date at the top of this page will always reflect when the most recent revision was published.

Where changes are material — meaning they significantly affect how we use your data or your rights over it — we will notify you by email to your registered address at least 7 days before the changes take effect. For minor or clarifying amendments that do not change the substance of your rights or our obligations, we may update the Policy without direct notification, relying on the visible change to the "Last Updated" date.

Your continued use of the pokers.cash Platform after any changes take effect constitutes your acceptance of the updated Privacy Policy. If you do not accept the updated terms, please stop using the Platform and request account closure before the effective date of the change.

12. Contact Us and Data Protection

If you have any question, concern or complaint about how pokers.cash handles your personal data, or if you wish to exercise any of your data rights, please contact us through the channels below. We aim to respond to all privacy-related enquiries within 5 business days and to complete formal rights requests within 30 days.

Please include your full name and registered mobile number in all privacy correspondence so we can locate your account without unnecessary back-and-forth. We treat all privacy enquiries with strict confidentiality.