pokers.cash FAQ – Pakistan Casino Questions Answered

You must be at least 18 years old to create an account or place any bet on pokers.cash. This rule has no exceptions. Age is verified at registration and again during KYC. If a player is found to be under 18, the account is closed immediately and any remaining balance is returned to the originating payment method.

No — each player is allowed exactly one pokers.cash account. Creating multiple accounts violates our Terms and Conditions and results in all associated accounts being permanently closed, with any bonuses or winnings forfeited. If you have accidentally created a duplicate account, contact support@pokers.cash immediately so we can resolve it before any action is taken against your account.

KYC (Know Your Customer) on pokers.cash requires a clear scan or photo of your valid Pakistani CNIC (National Identity Card) — front and back — plus a selfie holding your CNIC next to your face. This is required before withdrawals above Rs 50,000 and to fully unlock all account features. The process is one-time only and is typically reviewed within 2–4 hours during business hours.

Log in to your pokers.cash account and go to Settings → Profile. You can update your email address and mobile number from there, though changes to contact details require OTP verification on both the old and new contact to confirm the update. To change your password, go to Settings → Security → Change Password. For changes that require identity confirmation, contact support@pokers.cash.

pokers.cash accepts the following PKR payment methods for deposits: Easypaisa, JazzCash, NayaPay, SadaPay, bank transfer via IBFT, and Visa/Mastercard debit or credit cards. All transactions are processed in Pakistani Rupees — no currency conversion is applied. Deposits via Easypaisa and JazzCash are typically credited to your wallet within 30–60 seconds.

The minimum deposit on pokers.cash is Rs 100. This applies to all payment methods. There is no maximum deposit limit for standard players, though VIP players at higher tiers benefit from expedited processing and dedicated payment support for large deposits. To qualify for the welcome bonus, your first deposit must be at least Rs 200.

Easypaisa and JazzCash deposits are credited within 30–90 seconds in virtually all cases. NayaPay and SadaPay deposits typically take 1–3 minutes. IBFT bank transfers can take 5–30 minutes depending on your bank's processing speed. Visa/Mastercard deposits are usually instant. If your deposit has not appeared after 30 minutes, check your bank or wallet statement to confirm it left your account, then contact support@pokers.cash with the transaction reference number.

pokers.cash does not charge any deposit fees. The full amount you transfer lands in your PKR wallet. Your payment provider (Easypaisa, your bank, etc.) may apply their own standard transaction fees — we have no control over those. We recommend checking your payment provider's fee schedule if you are unsure, though most Easypaisa and JazzCash P2P transfers within Pakistan are free of charge.

Log in to your pokers.cash account, go to Wallet → Withdraw, select your preferred payment method (Easypaisa, JazzCash, NayaPay, SadaPay, IBFT or card), enter the amount and confirm. Withdrawals are processed to the same method you used for your most recent deposit. Most withdrawals are processed within 5–15 minutes. If your account requires KYC verification, this must be completed before withdrawals above Rs 50,000 can be processed.

The minimum withdrawal on pokers.cash is Rs 500. Standard maximum withdrawal limits vary by method: Easypaisa and JazzCash are subject to their platform limits (typically Rs 25,000 per transaction for standard accounts), while IBFT bank transfers and card withdrawals can accommodate larger amounts. VIP players at Gold tier and above have higher single-withdrawal limits. Contact support@pokers.cash for large withdrawal requests outside standard limits.

"Pending" means your withdrawal request has been received and is in the processing queue. This status typically resolves within 5–15 minutes for Easypaisa and JazzCash. If the status has not changed to "Processed" after 30 minutes, check that your KYC is complete and that you have met any applicable wagering requirements on bonus funds. If everything looks correct and the withdrawal is still pending after an hour, contact live chat or email support@pokers.cash with your withdrawal reference number.

pokers.cash does not charge withdrawal fees on standard withdrawals. The amount you request is the amount sent to your payment method. Your receiving bank or wallet provider may apply their own receipt charges — this is outside our control. Players at Diamond VIP tier receive completely fee-free withdrawals including any third-party charges reimbursed for qualifying amounts.

New players on pokers.cash receive a 100% welcome bonus on their first deposit — your deposit is matched up to Rs 20,000. So if you deposit Rs 5,000, you receive an additional Rs 5,000 in bonus funds instantly. The minimum qualifying deposit is Rs 200. The bonus is credited automatically — no code is needed unless you have a specific promo code from a promotion. The bonus is valid for 30 days from crediting. Full terms at /terms-conditions.

Wagering requirements specify how many times you must play through bonus funds before they can be withdrawn as cash. Standard wagering requirements and the eligible games that contribute toward completing them are detailed in the full bonus terms at /terms-conditions. The welcome bonus and all ongoing promotions on pokers.cash have clearly displayed wagering requirements before you opt in. We strongly recommend reading them before claiming any bonus.

Yes — pokers.cash runs weekly cashback promotions available to all players, with higher cashback percentages available to VIP members. Cashback is calculated on net losses in a qualifying week and is credited to your wallet every Monday morning. VIP tiers from Silver upward receive automatic cashback without needing to opt in separately. Check the Promotions section of your account after logging in to see the current cashback rate applicable to your tier.

Promotional codes can be entered in two places: during registration in the "Promo Code" field on Step 2 of the registration form, or in your account Wallet section when making a deposit. If you have been given a promo code by a friend or through a campaign, enter it exactly as shown — codes are case-sensitive. Applied promo codes will show their associated benefit in your account immediately after the qualifying deposit is made.

pokers.cash covers PSL (Pakistan Super League) in full — all group stages, playoffs and the final. We also cover Pakistan international fixtures (Test, ODI, T20I), Asia Cup, ICC World Cup events, Champions Trophy, and major bilateral series involving India, Australia, England and South Africa. Markets go live as soon as official fixtures are confirmed. See all available matches at /cricket-betting.

Yes — in-play cricket betting is available on all major fixtures. Odds update ball-by-ball in real time, and you can bet on markets like next wicket, next boundary, over run totals, method of dismissal and match result at any point during the innings. Live markets are suspended momentarily during ball delivery and resume immediately afterward. Bets are settled as markets resolve during the game.

pokers.cash cricket odds are set by a team of experienced trading analysts and are based on statistical models, live match data feeds, market movements and historical performance. Odds for PSL and Pakistan internationals reflect local conditions, pitch reports and team form. In-play odds adjust dynamically based on each ball's outcome. For a full guide on how to read and use betting odds on pokers, see /betting-odds.

If a cricket match is officially abandoned or has insufficient overs bowled to produce a result under competition rules, all affected pre-match bets are voided and stakes are returned to your PKR wallet in full. In-play bets placed after the minimum viable over count has been reached may be settled based on the position at the time play stopped. The specific settlement rules for each market are detailed in the full Sports Betting Rules available in the Help section of your account.

All random number generator (RNG) games on pokers.cash — including Andar Bahar, roulette and poker — are certified by an independent third-party auditor. The RNG produces statistically random outcomes with no bias toward the house beyond the built-in house edge of each game. Certification reports are available on request. Live dealer games are streamed from a licensed studio with trained dealers under constant camera monitoring.

Andar Bahar is a simple card game where you bet on which side — Andar (inside) or Bahar (outside) — a matching card will appear first after the joker card is revealed. The minimum bet is Rs 10 on most Andar Bahar tables, with higher-stake live tables available. Side bets on number of cards before a match, suit and exact match are also available. Full rules and side bet payouts are displayed in-game. Visit /andar-bahar for more detail.

pokers.cash offers both sit-and-go (fill-and-start) poker tournaments and scheduled multi-table tournaments (MTTs). For sit-and-go games, find a tournament in the Poker lobby, pay the buy-in (from Rs 50 to high-roller amounts), and the game starts as soon as the table is full. For MTTs, register in advance — your entry fee is reserved in your account until the start time. Prizes are paid to your PKR wallet immediately upon the final table settling. Full rules at /poker.

Fishing games on pokers.cash are multiplayer real-money games where you fire cannons at fish swimming across the screen. Each fish has a prize value — rarer or larger fish carry higher multipliers. You spend PKR credits per shot fired, and winnings accumulate in your game balance when you successfully catch fish. Special boss fish appear periodically with large multiplier prizes. Winnings are transferred to your main PKR wallet when you exit the game. See /fishing-games for the full guide.

Every PKR you wager on pokers.cash earns VIP points. Points accumulate toward five tiers: Bronze, Silver, Gold, Platinum and Diamond. Each tier unlocks better benefits — higher weekly cashback percentages, faster withdrawal processing, higher daily limits, exclusive match-day promotions and, at Platinum and Diamond levels, a dedicated Account Manager. Points are calculated on all game types and cricket betting activity. See the full tier structure at /vip-club.

The standard VIP point earn rate on pokers.cash is 1 point per Rs 10 wagered across all eligible games and sports betting markets. Some game types contribute at a different rate — for example, live casino games may carry a higher point multiplier during certain promotion periods. Your current point balance and earn rate are always visible on your account dashboard after logging in. Double-points weekends are announced in advance in the Promotions section.

Weekly cashback rates increase at each VIP tier on pokers.cash. Bronze members receive the base cashback rate, which increases progressively through Silver and Gold. Platinum members receive a significantly higher cashback percentage and Diamond members receive the maximum rate available on the platform. Exact percentages are displayed on your VIP dashboard and in the VIP Club page. Cashback is credited every Monday morning to your PKR wallet with no wagering requirements attached.

pokers.cash provides a full set of responsible gaming tools — all free and available 24/7 in Settings → Responsible Gaming: deposit limits (daily/weekly/monthly), loss limits, session time reminders, reality check notifications, cool-off periods (24 hours to 6 weeks) and permanent self-exclusion. All restriction tools activate immediately. Limit increases require a 7-day waiting period. See the full guide at /responsible-gaming.

Go to Settings → Responsible Gaming → Self-Exclusion and confirm your choice. Self-exclusion is permanent and irreversible — your account is closed immediately, you are removed from all promotional communications, and any verified real-money balance is returned to your payment method within our standard processing time. If you cannot log in, email support@pokers.cash with the subject line "SELF-EXCLUSION REQUEST" and your registered mobile number. We will process it within one hour.

The fact that you are asking this question is important — recognising a potential problem early gives you the most options. Start by taking the self-assessment quiz on our Responsible Gaming page. From there, the most immediate step is to set a deposit limit from your account settings right now — it activates instantly. If you feel you need a break, activate a cool-off period. If you need to stop completely, use self-exclusion. You can also email support@pokers.cash at any time and simply say you need help — we will respond promptly and without judgment.

Contact support@pokers.cash immediately with "MINOR CONCERN" in the subject line, along with your registered mobile number. Do not share your account credentials with family members or leave your device logged in and unattended. If a minor has placed bets through your account, we will investigate the case as a priority. pokers.cash takes underage gambling extremely seriously and will cooperate fully with any requests related to this issue.